Terms & Conditions
Welcome to Regency Leasehold Limited’s (trading as Regency Leasehold) terms and conditions.
Our Terms and Conditions will provide information about our (“Regency Leasehold”, “we”, “our”, or “us”)
website, our right to amend our Terms and Conditions, logos and artwork, our complaints procedure, and also on how you can contact us.
Our website, , is the official website of Regency Leasehold. All content related to our services and processes on our website is supported and binding under Regency Leasehold’s Terms & Conditions and Privacy Statement.
Our website is owned and operated by Regency Leasehold and provides information about, among other things, our company functions, our services, and also our contact details. The terms “you,” “your”, and “yours” on our website refer to anyone accessing, viewing, browsing, visiting or using the site.
2. Amendments to the Terms & Conditions
We reserve the right to make appropriate changes to our website and these terms and conditions at any time.
You will be subject to the terms and conditions in force at the time that you use the website.
3. Logos & Artwork
The use of any logos or images found on the Regency Leasehold website is strictly prohibited without our prior written authorisation.
4. Complaints Procedure
We endeavour to answer and/or solve any questions, queries, or problems within 14 days. If tasks take longer than expected to be completed, there may be a number of dependencies involving Surveyors, Solicitors, the Freeholder, or the Courts – in the event that a Tribunal is necessary – that may delay the process. If you're unhappy with the services that we provide, please first give us a chance to put things right.
To ensure that we maintain the industry’s highest standards and code of practice, we are proud members of the Federation of Small Businesses (FSB), Kent Invicta Chamber of Commerce (KICoC), as well as the Information Commissioner's Office (ICO).
By registering your interest with Regency Leasehold by email or via the contact details form, you may receive news or updates relating to our services occasionally. If you do not wish to be contacted by Regency Leasehold please send an email to firstname.lastname@example.org and your details will be removed from our email distribution lists.
Alternatively, if you want to know more about how we use your information or to raise any queries with us in
relation to your personal data, please do not hesitate to contact us via phone or email. Our details of which are as follows:
In addition, we are registered in England and listed by Companies House under Company No. 10257813.
Finally, please see our Privacy Statement for our procedures towards data processing, marketing communications, and cookies policy.